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Quality Control

Product Related Questions

Shipping

Yes, we are proud to offer the highest quality essential oils available. We really cannot overstate our love for purity and quality. At Edens Garden, our oils are rigorously tested and meet the highest standards possible. All of our oils are 100% pure therapeutic grade. No pesticides, synthetic chemicals, herbicides, GMOs or harmful chemicals are ever used during any stage of the growing or distillation process. Our trusted suppliers strictly follow to all USDA food/product safety guidelines. As part of our promise, we never add any bases, carriers or additives to our essential oils. 

We do GC/MS (gas chromatography mass spectrometry) tests on each of our essential oils and reports are available within each product page. This will give the breakdown of the naturally occurring components found in any given oil.

Yes, we do third party GC/MS (gas chromatography mass spectrometry) testing which is unique with each batch. These tests help ensure extract purity and composition potency by ensuring major constituents are within generally accepted guidelines, as well as providing quantitative proof that received product matches approved samples. If a certain batch does not meet these standards they are never used.

GC/MS stands for Gas Chromatograph Mass Spectrometry. In simple terms, a GC/MS separates an essential oil into individual components. The oil is vaporized upon entry into the device, and the oil passes through a column assisted by a carrier gas (usually helium or hydrogen). The column itself sits within an oven; here change in heat over time is managed. Different chemical compounds react at different speeds within the column, and this information is captured on the Gas Chromatograph Mass Spectrometry.

Yes, our oils come from plants grown in their indigenous locations (where they grow naturally). 

We have direct buying relationships with our trusted suppliers which are located all over the world as each individual oil needs different climate, altitude, water, elevations, etc. They are extracted in the countries they were grown in. Our buyers visit these facilities often to ensure high quality/ standards are being met.

We care about your health and safety. All Edens Garden essential oils are 100% pure therapeutic grade. They are exquisitely natural and holistic. Aromatherapists and naturalists often choose Edens Garden essential oils for treatments. We do not add any bases, carriers, parafins, additives, etc to any of our oils. No pesticides, synthetic chemicals, herbicides, gmos, harmful chemicals or fertilizers are ever used during any stage of the growing or distillation process. We diligently guarantee that all USDA food/product safety guidelines are followed by our suppliers.

As far as possible, we source all our products from organic growers and distillers.

Edens Garden shares your concern that personal care products should not be tested on animals. Our company policy clearly states that we - DO NOT and WILL NOT TEST our products or ingredients on animals, nor have we asked or allowed others to do so, on our behalf. Any toxicology information is obtained from reference materials. 

Edens Garden offers the highest quality essential oils available for caring consumers seeking natural and cruelty-free products. We require that all our suppliers meet the same criteria of no animal testing.

At Edens Garden, we often get asked if we are a Multi-Level Marketing (MLM) company. MLM businesses occupy many of industries from cookware, makeup and jewelry to nutritional supplements and essential oils. From the beginning, we have chosen to sell directly to customers through online sales and avoid the MLM structure.
In fact, the reasons our prices are so affordable is due in large part because we are not an MLM company. And although we are proud of our solid relationships with other essential oil companies, we prefer to cut out the middleman. We hope to develop strong connections with each and every one of our customers by communicating and selling directly. From our garden to yours, we thank you for helping us remain transparent and giving us even more reasons to love essential oils.

Yes, we offer combined shipping discounts on all orders. Combined shipping discounts calculate automatically upon checkout. For more information, please see the Shipping Policy.

We understand shipping fees can be a barrier to purchasing online. We make it as easy as possible! We offer free shipping on all orders within the US. 

*For the full list of shipping charges including shipping fees, please see the Shipping Policy.

We are located in beautiful San Clemente, CA. All orders are shipped from our main warehouse in San Clemente, CA.

All packages are sent via UPS or United States Postal Service (USPS) Priority Mail, First Class or Expedited for delivery. We normally ship orders within 1-2 business day of receipt. Our standard shipping is First Class. Most orders will arrive within 7 business days. 

*Please note that larger orders may require signature confirmation for delivery.

We are not set up to do walk-in transactions. We offer our products through www.edensgarden.com and our Amazon Storefront exclusively. This allows us to offer the highest quality aromatherapy products available at the lowest rates possible.

We ship to a few select countries outside of the US. Please keep in mind we do not cover duties and taxes in our shipping fees as we have no control over them. To see the full list of countries we ship to, rates and times, please visit our Shipping page.

We offer a 30 day (no questions asked) return policy. If it is within the 30 days, we will happily accept any return for you. Once we receive the product back, we will issue a full product refund.
Please mail to us at-
Edens Garden
1322 Calle Avanzado
San Clemente, CA 92673
Also, please make sure the lid or lids are on tightly and include the order ID number in the package to ensure we issue the credit to the right person. Please keep in mind, original shipping is not credited back and customers are responsible to pay for return shipping. Partial refunds may be issued for any product received in damaged condition or if significant product has been used.

If your order arrived damaged, please email us a photo of the damaged product(s) to info@edensgarden.com and our customer care team will be happy to assist you! If your shipment is missing product, please email us your order information at info@edensgarden.com and we'll get the issue resolved as quickly as possible. 

All orders ship within one business day of purchase. We do not operate over the weekends, and orders placed over the weekend will ship out the following Monday or Tuesday.

Depending on the size of the order, we ship our products in padded bubble mailers or small boxes. The bubble wrap keeps our oils safe and secure from our San Clemente warehouse to you. If something was damaged in transit, please email a photo of the package and/or items to info@edensgarden.com and our customer care team assist as quickly as possible.

If you wish to cancel or change your order please email us at info@edensgarden.com. While we cannot guarantee any changes to be made to the order once it has been placed, we will try our best to accommodate. If we were not able to change or cancel the order, upon its arrival, please write "Return to Sender" on the unopened package and dispatch it to the appropriate mail carrier. Once we receive the package back in our facility, we will issue a full product refund.